Integrate services and offerings across multiple contact channels with ShrinkRay. Innovate and win by delivering better service, faster, more intuitive and more accessible service. Integrate across voice and web channels. Integrate and be present on the mobile web and mobile apps. Don’t forget social networks, the PC desktop, chat, twitter and email. To the extent you’re not present in these areas, other more nimble competitors are winning customers you can’t see or satisfy.
Multi-channel access ensures your business is accessible whenever, wherever! For all websites, portals, directories, search listings, and CMS’s: ShrinkRay Business Applications produce tangible business benefit by attracting more online customers and users and converting them to tangible outcomes by making a sale or delivering a service. ShrinkRay Application Services provide an end-to-end solution allowing businesses to capture and complete transactions with customers and users no matter how they make contact. ShrinkRay Business Applications help users and customers get what they want, when they want it, and where they want it.
ShrinkRay services deliver for your customers and users at their PC’s, when they call, and when they use a mobile smartphone application or browser. Customers and users can find your ShrinkRay Application Services in the locations they naturally frequent or when they are searching online for a product or service. These are customers who would otherwise be lost to a competitor.
ShrinkRay Applications are new capabilities that can easily be added to existing web applications and to ShrinkRayMobile sites:
- Internet Search optimisation applications
- “Convert-to-a-phone-call” applications
- “Convert-to-a-sale” applications
- Site content distribution applications (applications in the social web, interactive voice service applications, mobile phone applications and desktop applications)
